Privacy

1. Who this notice applies to

This Privacy Policy explains how KB Tiling Essex handles personal information relating to website visitors, people who make enquiries or request quotations, customers, prospective customers, suppliers, contractors, property managers, commercial contacts and other people who communicate with us.

For data-protection purposes, KB Tiling Essex is responsible for deciding why and how personal information covered by this notice is used. You can contact us at kbtiling.essex@gmail.com, on 07581 091 242 or 01245 529 613, or at Churchill Rise, Springfield, Chelmsford, Essex CM1 6FD.

2. Personal information we may collect

Depending on how you interact with us, we may collect your name, postal address, project address, email address, telephone number, preferred contact details, the nature and location of the work, quotation and booking information, correspondence, photographs, videos, plans, measurements, invoices, payment status, transaction references, complaint information and records of work carried out.

When you use the website, technical information may also be processed by the website infrastructure or third-party content providers. This can include IP address, browser type, device information, operating system, date and time of access, referring pages, pages requested and basic security or diagnostic data.

If you choose to send photographs, plans or documents, those materials may incidentally contain personal information. Please avoid sending unnecessary sensitive information.

3. How we collect information

Most personal information is collected directly from you when you telephone, email, message, submit an enquiry, request a quotation, accept work, make a payment or communicate with us during a project.

We may also receive information from another person involved in the project, such as a family member, tenant, landlord, property manager, main contractor, architect, designer, supplier or other trade. Where appropriate, we may receive business contact information from a referral or a publicly available business source. If information is obtained from another source, this notice explains the categories of data and purposes for which it may be used.

4. Enquiries and quotations

We use contact details and project information to answer enquiries, arrange visits, understand the work required, prepare quotations, discuss availability and take steps requested by you before entering into a contract. The usual lawful basis is that the processing is necessary to take steps at your request before a contract, or our legitimate interests in responding to genuine enquiries and managing prospective work.

5. Supplying and managing services

Where you become a customer, we use personal information to schedule work, communicate about access and materials, perform the agreed services, manage variations, coordinate where reasonably necessary with other people involved in the project, issue invoices, record payments and deal with aftercare or complaints. The usual lawful basis is performance of the contract and, where relevant, compliance with legal obligations or our legitimate interests in administering and protecting the business.

6. Accounts, taxation and legal records

We may keep invoices, payment records, contracts, correspondence and other records where this is necessary to comply with tax, accounting, legal or regulatory obligations, establish or defend legal claims, prevent fraud or maintain appropriate business records. The lawful basis may be legal obligation or legitimate interests, depending on the record and purpose.

7. Photographs and project records

We may take or receive photographs of work for estimating, planning, progress records, quality control, resolving technical questions and evidencing completed work. These uses are normally connected with performing the contract or our legitimate interests in maintaining accurate project records.

Where photographs are intended for public portfolio, website or social-media use and they identify a private individual or reveal information that should not reasonably be published, we will use an appropriate lawful basis and seek permission where consent is the appropriate basis. You can raise any privacy or security concern about photography at your property.

8. Communications and marketing

We use your contact information to communicate about an enquiry, quotation, booking, active project, invoice, complaint or other service-related matter. These are service communications rather than optional marketing.

If we send promotional electronic marketing in the future, we will only do so where the law permits it and we will provide an appropriate way to opt out. Where consent is the lawful basis, you can withdraw that consent at any time without affecting processing that was lawful before withdrawal.

9. Website operation, security and diagnostics

Technical information may be processed to deliver pages, maintain website security, detect misuse, diagnose faults, protect the service and understand whether the website is functioning correctly. Depending on the technology used, this may be based on legitimate interests in operating a secure and reliable website or another lawful basis required by law.

The website currently includes an embedded Google Maps frame for the KB Tiling Essex business location. When third-party embedded content loads, the third party may receive technical information such as your IP address, browser and device information and may use cookies or other storage and access technologies. The Cookie Policy gives further information about this.

10. Special category data and criminal offence data

We do not normally need special category personal data, such as information about health, ethnicity, religion or biometric identifiers, and we ask people not to provide it unless it is genuinely relevant and necessary. For example, a customer might voluntarily tell us about a health or accessibility requirement that affects safe access to the property. Where such information must be used, we will only do so where an appropriate legal condition applies.

We do not routinely collect criminal offence data.

11. Children

Our services are directed at adults arranging property or commercial work. We do not intentionally collect personal information from children for marketing or contracting purposes. If information about a child is incidentally provided because it is relevant to safe access or occupancy of a property, we will only use it to the extent reasonably necessary.

12. Sharing personal information

We may share personal information where reasonably necessary with people or organisations that help us provide or administer services. This may include website and hosting providers, email and communications providers, IT support, accountants or bookkeepers, payment or banking providers, professional advisers, insurers, suppliers, subcontractors or other trades involved in a project where coordination is necessary.

We may also disclose information where required by law, court order or a competent authority, or where reasonably necessary to establish, exercise or defend legal rights. We do not sell customer personal information to advertisers.

13. Third-party websites and services

The website may link to services such as Google, Instagram, WhatsApp or other external platforms. If you choose to follow an external link or use a third-party service, that provider will process information under its own privacy terms. We are not the controller of personal information that an independent third party collects for its own purposes.

14. International transfers

Some technology, communications or hosting providers may process or store information outside the United Kingdom. Where UK data-protection law requires safeguards for an international transfer, we will rely on an applicable adequacy regulation, recognised contractual safeguards or another lawful transfer mechanism as appropriate to the provider and transfer.

You can contact us if you want more information about the safeguards relevant to a particular transfer that applies to your information.

15. Data retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing the service, responding to follow-up queries, meeting tax and accounting duties, resolving disputes, enforcing agreements and maintaining appropriate records.

Retention varies by record. Unsuccessful enquiry information will generally be kept for a shorter period than contractual, invoice and tax records. Financial and contractual records may need to be retained for the period required by applicable tax, accounting or limitation rules. Photographs and portfolio material may be retained for longer where there is a continuing legitimate business reason and continued use is lawful. We review information and remove or anonymise it when it is no longer reasonably required.

16. Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure. No internet or electronic storage system can be guaranteed to be completely secure, but access to personal information should be limited to people and providers who reasonably need it for the relevant purpose.

17. Your data-protection rights

Depending on the circumstances and the lawful basis used, you may have rights to request access to your personal information, correction of inaccurate information, erasure, restriction of processing, portability of information you provided, and information about how your data is used. Some rights are subject to legal conditions and exemptions, so they do not apply in every case.

You also have the right to withdraw consent at any time where consent is the lawful basis for processing. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

18. Your right to object

You have the right to object to processing based on legitimate interests in circumstances provided by data-protection law. If you object, we will consider your circumstances and whether there are compelling legitimate grounds to continue.

You can object at any time to the use of your personal information for direct marketing. If you do so, we will stop using that information for direct marketing.

19. Automated decision-making

We do not currently make decisions about customers or prospective customers solely by automated processing where the decision produces legal or similarly significant effects. If that changes, this notice will be updated and the legally required information about the logic, significance and consequences will be provided.

20. Whether you have to provide information

You are not generally under a statutory obligation to provide personal information simply to browse this website. However, certain contact, project, access and payment information may be necessary if you want us to prepare a quotation, enter into a contract or carry out work. If required information is not provided, we may be unable to quote for or perform the service.

21. Complaints and the ICO

If you have a question or concern about how we use personal information, please contact us first so we can try to resolve it.

You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection. Information about making a complaint is available from the ICO.

22. Changes to this policy

We may update this Privacy Policy when our services, technology, suppliers or legal obligations change. The latest version will be published on this page and the date at the end of the policy will be updated. Where a change materially affects how existing personal information is used, we will take reasonable steps to provide any additional notice required by law.

23. Contact

Privacy questions and rights requests can be sent to kbtiling.essex@gmail.com. You can also contact KB Tiling Essex on 07581 091 242 or 01245 529 613, or write to Churchill Rise, Springfield, Chelmsford, Essex CM1 6FD.